Holiday Inn Manchester – MediaCityUK, opened in 2010, features 218 modern and comfortable rooms, making it an ideal choice for both business and leisure travelers. Located in the heart of MediaCityUK, the hotel is within walking distance of major production companies and offers three meeting rooms with natural light and complimentary Wi‑Fi for up to 40 guests. Guests can enjoy dining at Marco Pierre White’s New York Italian restaurant or relax and socialize in the vibrant Open Lobby space. With easy access to Manchester city center via the MediaCityUK Metrolink station, the hotel is conveniently situated just 20 minutes from Manchester International Airport and a 10‑minute drive from the M60 and M62 motorways.
Role Description
Front Office Manager position is located in Salford. The Front Office Manager will be responsible for overseeing day‑to‑day operations of the front office, ensuring exceptional customer service, and maintaining smooth administrative procedures. Key tasks include managing the front desk team, facilitating guest check‑ins and check‑outs, resolving guest inquiries and complaints, and coordinating with other departments to enhance overall guest satisfaction.
Qualifications
- Proficiency in Office Administration and experience handling Front Office operations
- Strong Customer Service and Customer Satisfaction skills to deliver quality guest experiences
- Excellent Communication abilities to interact effectively with guests, team members, and other departments
- Previous managerial or supervisory experience in hospitality is preferred
- Proficiency in basic computer systems, including familiarity with hotel management software
- Strong organizational and problem‑solving skills with attention to detail
- Ability to work flexible hours, including weekends and holidays, as needed
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