Customer Service And Operations Coordinator

About Us

Your Retreats Limited is a leading lodge manufacturer specialising in high-quality, custom-built lodges designed for comfort and durability. We are committed to delivering exceptional products and outstanding customer service, ensuring our clients’ experiences exceed expectations.

Job Summary

We are looking for a proactive and organised Customer Service And Operations Coordinator to manage post-sales customer support, administrative tasks, and internal resource coordination. This role ensures smooth operations, excellent client satisfaction, and effective coordination across all teams.

Key Responsibilities

• Manage after-sales support, including client inquiries, service requests, and issue resolution
• Coordinate lodge deliveries and siting teams
• Maintain accurate records of customer interactions, service reports, and follow-ups
• Handle administrative tasks such as documentation, scheduling, and reporting
• Organise and allocate resources effectively to support operations
• Assist management with workflow planning and process improvement initiatives
• Monitor KPIs and report on operational efficiency and customer satisfaction

Requirements

• Proven experience (3+ years) in after-sales support, operations coordination, or administrative roles, ideally in manufacturing or related industries
• Strong organisational, multitasking, and problem‑solving skills
• Excellent communication and interpersonal skills
• Comfortable using MS Office. Experience with ERP or CRM systems is a plus
• Ability to work independently, prioritise tasks, and coordinate across multiple teams
• A diploma, certificate, or relevant degree or training in business administration, operations, logistics or manufacturing is an advantage but not required

Benefits

• Be part of a growing company specialising in luxury and custom lodges
• Work in a dynamic environment with exposure to multiple operational functions
• Opportunities for professional growth and career development
• A creative and collaborative work environment
• The chance to work on unique, high‑end lodge projects
• 28 days holiday including bank holidays
• Company Pension
• Enjoyable place to work
• £26,000-£30,000 per annum

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