Job Description
Increase your chances of an interview by reading the following overview of this role before making an application.
We are an established and respected law firm based in Salisbury, providing legal services to private and commercial clients. Technology plays a critical role in supporting our lawyers and support teams, and we are now looking for an experienced and hands-on IT Support Analyst to take ownership of day-to-day IT support across the firm.
This is an excellent opportunity for someone who enjoys working in a professional services environment and wants exposure across 1st, 2nd and 3rd line support within a close-knit organisation of approximately 100+ users.
The Role
You will be the primary point of contact for IT support, ensuring that all staff receive a responsive, reliable and professional service. The role is varied and will suit someone comfortable working across the full support lifecycle — from user queries through to infrastructure and supplier management.
Key responsibilities include:
- Providing 1st line support to users (in person, phone and remote), resolving day-to-day IT issues
- Delivering 2nd line support, including more complex desktop, application and user account issues
- Handling 3rd line support, escalating to and managing third-party suppliers where required
- Supporting and maintaining:
- Windows desktops and laptops
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Active Directory and user permissions
- Printers, telephony and meeting room technology
- Supporting legal and case management systems (training provided where needed)
- Managing user onboarding and offboarding
- Maintaining documentation, asset registers and basic IT policies
- Assisting with IT projects, upgrades and security initiatives
- Ensuring systems are compliant with legal-sector standards around confidentiality and data protection
About You
You will be a confident and pragmatic IT professional who enjoys supporting non-technical users in a professional environment.
Essential experience:
- Proven experience providing 1st / 2nd line support
- Strong knowledge of Windows environments and Microsoft 365
- Experience supporting users in a professional office environment (legal or professional services desirable)
- Excellent xwzovoh troubleshooting and customer service skills
- Ability to work independently and manage competing priorities
Desirable:
- Experience in a law firm or regulated environment
- Familiarity with legal case management or document management systems
- Basic networking or server support experience
- Awareness of cyber security and data protection best practices
What We Offer
- A stable, long-term role within a respected local law firm
- Broad hands-on responsibility rather than siloed support
- Supportive working environment with direct access to decision makers
- Competitive salary based on experience
- 25 days’ holiday plus bank holidays
- Pension scheme
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