Job Description
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Repairs DLO Manager London / Hybrid Exclusive opportunity via Goodman Masson
A leading London-based housing provider is seeking an experienced and driven Repairs DLO Manager to lead and transform its responsive repairs service. This is a pivotal leadership role, offering the opportunity to make a tangible impact on service delivery and resident satisfaction at a time of continued improvement and investment.
Following a recent regulatory review, the organisation is focused on accelerating performance, strengthening service standards, and embedding a culture of accountability and excellence across its repairs function.
The Opportunity
This role will take ownership of a high-performing Direct Labour Organisation (DLO), ensuring the effective delivery of responsive repairs and maintenance services. You will play a key role in driving service improvement, managing operational performance, and ensuring value for money across programmes.
Key responsibilities include:
- Leading and motivating multi-disciplinary teams, setting clear targets and driving high performance
- Identifying and mitigating budget risks, while maintaining strong commercial oversight
- Implementing service improvement plans to enhance quality, efficiency, and resident outcomes
- Managing high-value responsive repairs programmes, ensuring both service quality and financial control
- Driving cultural and operational change across trade-based teams to improve engagement and productivity
- Ensuring compliance with all relevant legislation and regulatory standards
About You
We are looking for a confident and capable leader with a strong track record in repairs and maintenance within social housing or a similar environment. xwzovoh
You will bring:
- Proven experience leading technical and operational teams within a DLO or contractor environment
- Strong knowledge of responsive repairs, including commercial and performance management
- Experience managing Mechanical & Electrical programmes and delivering successful outcomes
- A track record of delivering service transformation and continuous improvement initiatives
- Sound understanding of housing regulations and landlord compliance responsibilities
- A proactive, solutions-focused approach with a passion for delivering excellent services
Why Apply?
- Opportunity to shape and lead a critical frontline service
- A forward-thinking organisation committed to continuous improvement
- Strong focus on resident outcomes and service excellence
- Flexible working arrangements and a supportive working culture
- Competitive package including generous annual leave, pension, and wider benefits
If you’re interested in learning more, please get in touch with
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