Resident Liaison Officer
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Bristol
£25,396 – £32,000 per annum
Permanent
Full-Time
Driving Licence Required
Role Overview
We’re currently working with a leading contractor within the social housing sector who are looking to recruit a Resident Liaison Officer to support delivery across planned works and refurbishment programmes. This is a key role acting as the bridge between residents, site teams, and the client, ensuring works are delivered smoothly with minimal disruption and a strong focus on customer experience.
Key Responsibilities
- Act as the main point of contact for residents throughout planned works programmes
- Provide clear communication around timelines, works, and potential disruption
- Arrange and attend resident meetings, drop‑ins, and home visits
- Support vulnerable residents during works
- Manage and resolve complaints and queries, escalating where required
- Coordinate with site teams, contractors, and housing teams
- Assist with access arrangements and scheduling
- Monitor works on‑site to ensure standards and resident respect are maintained
- Maintain accurate records, logs, and resident engagement reports
Requirements
- Previous experience in a Resident Liaison Officer / Tenant Liaison Officer / Housing or Customer‑Facing role
- Strong communication and interpersonal skills
- Experience handling complaints and difficult conversations
- Organised with the ability to manage multiple workstreams
- Good IT skills (Microsoft Office / systems)
- Full UK xwzovoh Driving Licence
What’s on Offer
- Competitive salary up to £32,000
- 25 days holiday + bank holidays
- Excellent progression and development opportunities
- Life assurance + private medical
- Retail discounts and wellbeing support
- Enhanced family leave and sick pay
Contact
Interested? If this sounds like a role you’d be interested in, please apply with your CV or get in touch directly:
(url removed)
(phone number removed)
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