Telephony Complaints Support Handlers

Telephony Complaints Support Handlers

Salary – £160 per day (Inside IR35)

Rochdale/ hybrid

We’re supporting a client with motor finance remediation complaints activity.

This role focuses on inbound/outbound calls, case logging, customer updates, and basic complaint handling.

Key responsibilities:

• Handle inbound and outbound customer calls
• Provide case updates and log activity accurately
• Support complaint handling and workflows
• Escalate complex cases when required

Must haves:

• Telephony-based customer service / complaints admin experience
• Strong communication skills
• Experience in a regulated financial services environment
• Previous experience logging complaints on the phone

Details:

• £160 per day (Inside IR35)
• Hybrid – 2 days in the office (Rochdale)
• Monday-Friday, 9am–5pm
• 6-month contract

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