Job Summary
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won’t just wow our customers; you’ll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.
We’re looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you’ll help our customers find easy-to-understand solutions to their complex problems.
Responsibilities
- End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. Handle billing to meter exchanges without unnecessary handoffs.
- Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile.
- Customer Advocacy: Act as the voice of the customer internally, using insights to drive continuous improvement in products and processes.
- Specialist Development: Continuously expand knowledge of evolving energy market regulations and technology through self‑led learning and company‑provided training.
- Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.
Are we the perfect match?
- Passion for People: Genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
- Resilience and Problem Solving: Excited to tackle complex problems, maintaining a positive attitude during challenging interactions.
- Agile Mindset: Thrive in an ever‑changing, fast‑paced environment, quickly adapting to new policies, system updates, and business priorities.
- Communication Power: Strong English skills (written and verbal), able to translate complex issues into easy‑to‑understand solutions.
- Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and willingness to support colleagues.
- Confident Decision Maker: Comfortable making decisions and embracing change to achieve the best outcome for the customer.
Preferred Qualifications
- Previous Customer Service Experience – (Don’t worry if you’re new to energy, we’ll provide full training!)
Salary and Career Progression
The starting salary for this role is £24,983. We’ve created specialist pathways to help you progress your career: Foundation level, Pro (£26,856), and Expert level with earning potential of £30,573.
Working Arrangement
Our flexible and hybrid working model brings together the best of remote and hub‑based working. We work Monday‑Friday 9am‑5pm, spending 2‑3 days a week in our hubs – social spaces with fully equipped kitchens providing free snacks, drinks, and fresh fruit. At the end of the week, we take time together to wind down as a family.
We’ve won awards for our flexible and family‑friendly working ways. Wherever you are, we have supportive inclusion networks, a market leading benefits package, and family-friendly policies including paid fertility leave, neonatal leave, and equal parent leave.
You can enjoy 26 days of annual leave plus bank holidays, buy an additional 2 weeks of holiday, and benefit from a generous pension contribution. We also guarantee time off work to celebrate your birthday.
Important Information
- DBS check and right to work – for successful candidates, a basic DBS check will be required.
- This role is not sponsorable under the UKVI points‑based system.
- Full‑time and part‑time hours available between 9:00‑5:00 Monday‑Friday.
- Discovery Day will be at our Bolton hub. If successful, the initial 8‑week training will also be conducted at our Bolton hub and you will need to attend 3 days a week (Monday, Tuesday, Friday) during training.
- The start date for this role is 18th May 2026. Please do not apply if you cannot attend this start date or commit to the full 8‑weeks of training without annual leave.
Equal Opportunities
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. xwzovoh We believe in nurturing a culture where everyone feels respected, and our employee‑run inclusion networks provide valuable opportunities for connection and collaboration.
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