Regional Service Manager (Central West)

We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Purpose of Post

This role leads a regional team of Mobile Support Engineers to ensure effective bus diagnosis, repair, and maintenance. It delivers high‑quality technical support, manages warranty and retail work, coordinates campaign reworks, and serves as the main customer interface by attending reviews and reporting key KPIs to drive performance, reliability, and customer satisfaction.

Key Tasks

• The effective management and ongoing development of aftersales service support, covering all Wrightbus product in the UK.
• Act as the interface between Wrightbus and the customer.
• Ensure the delivery of high-quality technical support service to our customer base and ensure that all technical (and parts) issues are dealt with in a timely and professional manner.
• Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
• Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
• Manage and deliver revenue and cost targets.
• Assist in the provision of a professional, high quality, timely parts service to our customer base by ensuring that: ensure chassis and body stock, required to support vehicles, is continuously monitored and the stock requirements are reported to the All Service One parts department to enable the correct quantities to be maintained. This applies to both vehicles currently in service and those proposed for delivery. Manage parts stocks, including Impress are professionally stored, monitored, and controlled. Ensure all parts queries are expedited in a timely and professional manner.
• Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
• Where appropriate, support Product Development regarding the ongoing refinement of vehicle parameters, capabilities, and customer intentions for vehicles.
• Ensuring that the customer collects any required system data in the appropriate manner.
• Implement the required support mechanisms for new products and technologies.
• Promote the sale of All Service One product with our customer base and identify new opportunities for development.
• Prepare for and attend service meetings with customers as required.
• Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
• Liaise with suppliers to ensure vehicles are repaired in a timely manner without delay.
• Meet target goals and objectives.
• Assist with / undertake hands on vehicle repairs covering all aspects – Mechanical / Electrical / Body when required.

Qualifications

• NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent OR at least 5 years’ experience in a similar role in bus or automotive industry and GCSE Grade C or above in English and Maths (or equivalent).
• Experienced in the bus industry with a sound knowledge of bus engineering
• Proven experience in managing field-based staff / contractors
• Knowledge in organising / coordinating campaign reworks
• Experience in compiling and submitting reports
• Experience in meeting with customer’s / project partners
• Extensive experience in providing technical training to customer representatives, on either a formal or informal basis OR A strong technical background in bus or automotive engineering, combined with demonstrated high performance in a hands‑on engineering or supervisory role. xwzovoh

Benefits

• 4% discretionary bonus
• Life Insurance
• Discount with local businesses e.g. Galgorm Spa Resort and McAtamney’s.

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