Join to apply for the Senior Account Manager role at BCB Group.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
We are looking for a super motivated, enthusiastic and customer‑centric Senior Account Manager to join our team. You must have the ability to work with stakeholders of varying seniority and have a results‑oriented mindset to prioritise collective success and drive the best outcomes for BCB Group. This role, and BCB as a whole, is very much cross‑functional – you will be comfortable and confident liaising with colleagues across the Group, from Customer Success to Compliance, treating everyone with respect and working towards the same mission.
You will demonstrate a positive, can‑do attitude, be comfortable adapting to change, work harmoniously and respectfully with colleagues and thrive in an often pressurised environment.
Key Responsibilities and Duties
- Cross‑selling and up‑selling additional currencies to our Tier 1 and Tier 2 clients to grow revenue for BCB
- Building stakeholder relationships and acting as a primary contact with seniors on the client side, e.g. Chief Financial Officer, C‑Suite, decision makers
- Building pipeline through our existing clients – account mapping/planning of stakeholders to build out BCB portfolio; increasing number of referrals from existing BCB clients
- Becoming a Team Lead and helping coach the AM team to set high standards as we grow
- Managing day‑to‑day relationships with existing clients as a key point of contact; flag, escalated and chase any problematic issues that arise and work closely with the CS team to help resolve tickets
- Ensuring clients are kept up to date on product enhancements and developments, working with our Product Team
- Attending events and client face‑to‑face meetings internationally
- Gaining feedback from clients and identifying trends, communicating this internally to Product teams and managing clients expectations on any ETA’s
- Performing quarterly/monthly reviews with clients, obtaining feedback and addressing any outstanding issues – face‑to‑face
- Act as an additional contact during the onboarding phase and oversee key deadlines
- Work harmoniously with Account Executives to ensure a smooth onboarding process
- Review cross‑selling pipeline, general account management – agree how communication is preferred with the client and how they would like to be introduced to new products within BCB
- Work with the wider sales team to host events for clients, attend events and represent BCB’s persona
- Demonstrate a commitment to excellence by maintaining HubSpot data to support data insights and accurate forecasting
- Focusing on expanding relationships to minimise any risks of customer churn – e.g. nurturing and expanding
- Work harmoniously with all team internally and externally that impacts the experience of sales or of our clients and potential
- Work to achieve set quarterly targets with a growth mindset to achieve BCB’s growth targets
- Able to come with creative initiatives for the AM team to help improve current processes
What We’re Looking For
- 5+ years sales experience working directly within Financial Services, ideally within banking, payments or crypto space.
- Demonstrated strategic account ownership, including experience developing account plans, identifying growth opportunities and driving long‑term commercial success.
- Passion and interest in customer‑centric relationship building.
- Comfortable with a target‑driven environment and a history of hitting annual/quarterly targets.
- CRM experience and knowledge of Google Suite for creating and presenting docs/slides.
- Analytical thinker with keen problem‑solving skills; process development and improvement; task planning.
- Outstanding communication, attention to detail and time‑management skills.
- Professional and polite behaviour when dealing with customers and colleagues.
- Willingness to go the extra mile for customers and colleagues; world‑class service without ego.
- Adaptable and comfortable with change; flexibility to step beyond day‑to‑day responsibilities to support the wider team. xwzovoh
- Experience mentoring or guiding junior team members is highly desirable.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Location
London, United Kingdom
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