Senior Change Manager – National Law Enforcement Data Portfolio

As a Senior Change Manager your main day to day responsibilities will be:

• Reviewing and prioritising changes and communicating the potential impacts clearly, ensuring adequate testing of changes in order to minimise change related service outages and ensure the impact is truly understood.
• Meticulously validating and assessing the risk and impact of all changes, with a focus on complex changes, ensuring correct stakeholders are identified and engaged to ensure the integrity of the services provided and with documented instructions and back out plans, in place.
• Liaising with Incident Management for potential complex Emergency changes, joining technical bridge calls when required and administering the Emergency Change process.
• Assisting in developing policies, processes and procedures in line with best practice to deliver quality services.
• Investigating non-compliance of the Change assurance policies and processes, intervening and chairing discussions where appropriate to improve adherence by all stakeholders.

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