Senior Manager, Global Contact Centre & Customer Experience

Company: British Airways
Apply for the Senior Manager, Global Contact Centre & Customer Experience
Location: Manchester
Job Description:

A leading airline company in the UK is seeking a Senior Manager – Contact Centre to oversee a large customer care team. You’ll drive site performance and customer outcomes, utilizing data insights to enhance services. Ideal candidates will have proven leadership experience in contact centre operations, strong communication skills, and the ability to engage frontline teams. This position offers significant impact within the organization and competitive employee benefits, including staff travel discounts.#J-18808-Ljbffr…

Posted: April 5th, 2026