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Technical Service Manager – AOV & Smoke Control
Salary: c.£60,000 + Company Car or £6,500 Allowance + Management Package + 25 Days Holiday + PensionHours: 37.5 hours per weekLocation: Field-based / UK
We are working with a forward-thinking technical services organisation that is redefining how Facilities Management and life safety systems are delivered.With a strong focus on innovation, collaboration and engineering excellence, the business supports FM providers and asset owners through a modern, service-led approach—combining technical expertise with long-term value creation.
The Opportunity
We are seeking a technically strong and commercially aware Technical Service Manager (TSM) specialising in AOV and Smoke Control systems.This is a pivotal role within the organisation’s growth strategy—focused on identifying, developing and converting technical opportunities across both existing customer estates and new clients.You’ll play a key role in turning insights from maintenance, inspections and surveys into remedial works, upgrades and lifecycle projects—driving revenue while improving system performance, compliance and safety.
Key Responsibilities
Technical Sales & Opportunity Development
- Identify opportunities across AOV systems, smoke control panels and motorised smoke dampers
- Convert engineer reports, surveys and inspections into commercially viable works
- Scope remedial works, upgrades and full lifecycle replacement projects
- Develop solutions aligned with fire strategy, cause & effect and compliance requirements
Quoting & Commercial Management
- Prepare accurate and competitive technical quotations
- Price full system scope including actuators, dampers, panels, cabling and commissioning
- Ensure all proposals are technically robust and commercially viable
- Support larger or more complex technical bids and upgrade programmes
Customer Engagement
- Build strong relationships with estates teams, FM providers and asset owners
- Provide expert advice on compliance, system performance and lifecycle planning
- Attend site meetings, technical reviews and client consultations
- Act as a technical escalation point for AOV and smoke control systems
Cross-Selling & Account Growth
- Identify additional opportunities across life safety systems
- Work closely with Business Development Managers on new client opportunities
- Support Account Managers in expanding service delivery across estates
Operational & Technical Collaboration
- Work with operational teams to ensure solutions are practical and deliverable
- Provide clear scopes, technical documentation and pricing breakdowns
- Support smooth handover from sales through to delivery
Technical Delivery Support
- Provide oversight on installations and commissioning
- Support complex fault finding across control systems, panels and devices
- Validate system performance including cause & effect and sequencing
What We’re Looking For
Experience
- Strong background in AOV, smoke control or building services
- Experience scoping, quoting or delivering remedial works and system upgrades
- Previous experience within FM or technical services environments
Technical Expertise
- In‑depth knowledge of AOV systems (natural and mechanical)
- Strong understanding of motorised smoke dampers and control systems
- Ability to interpret fire strategy documents and cause & effect matrices
- Familiarity with smoke control systems (e.g. Colt, SE Controls, Actionair, Advance Air)
Skills & Attributes
- Commercially aware with strong pricing and proposal experience
- Ability to translate technical issues into practical client solutions
- Strong communication and stakeholder engagement skills
- Proactive, self‑motivated and solutions‑focused
What Success Looks Like
- Growth in remedial works and project revenue (AOV & smoke control)
- Strong quotation conversion rates
- Identification and delivery of cross‑selling opportunities
- Accurate pipeline management and forecasting
- High levels of customer satisfaction and engagement
What’s on Offer
- Competitive salary with car allowance or company vehicle
- Full management package
- Ongoing technical and commercial development
- Opportunity to work on complex, high‑value life safety systems
- A key role within a business driving change in the FM and technical services sector
- Mark Evans
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