Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.
Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.
Who are you?
We are looking for a Junior FP&A Analyst to help drive data‑driven decision making across the business. This exciting opportunity requires a team player who can work with a wide range of stakeholders to coordinate, manage and analyse financial and non‑financial data. You will be comfortable handling detailed data, generating insights to drive decisions and supporting the business through rapid change. If you love working in a fast‑paced, commercial environment where you can learn by doing and will grow as fast as your ability then this is the role for you.
The responsibilities of the role include:
- Report to the FP&A Manager
- Manage and own deliverables for monthly and quarterly board reporting, driving insights on Group performance
- Responsible for the production and maintenance of monthly commission calculations and rep performance
- Contributing to business partnering across HR, Software and Corporate functions, with a view to lead relationships over time
- Support annual budgeting and quarterly forecasting workstreams
- Own, improve and enhance internal PBI data models and support the global data strategy
- Support the FP&A team in ad‑hoc strategic analysis
What we’re looking for:
Must have skills/experience:
- Part‑qualified or newly qualified with 3‑5 years of relevant experience
- Good to expert level Excel (financial modelling experience a plus)
- Ability to produce detailed analysis and effectively communicate findings/insights to leadership
- Excellent communication skills, written and verbal
- Understanding of SaaS businesses and drivers for growth
- Curiosity to understand the “why” and “bigger picture” in the context of a private equity backed SaaS business
- Comfortable with ambiguity and able to propose solutions where you may not have all the information
- Able to prioritise and manage conflicting demands as we scale through our next period of growth
- Previous experience in fast paced SaaS/Tech environment
- Experience of SalesForce CRM or other enterprise CRM
- Experience building data models and publishing reports in Power BI
- Working knowledge of Netsuite and/or Onestream (or similar reporting platform)
- Working knowledge of Power Query, DAX and Dynamic Formulas
- Experience managing relationships with senior stakeholders
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results‑Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days’ holiday allowance.
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
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