OR26603 (JS) – Housing Resettlement Officer

About the Role

We are looking for a dedicated and empathetic Housing Resettlement Officer to support individuals and families experiencing homelessness to move from temporary accommodation into secure, long-term housing.

You will manage a caseload of clients owed the main housing duty, providing tailored advice, assessing their needs, and working proactively to remove barriers to rehousing. This is a rewarding role where you will make a real difference by helping people rebuild stability and independence.

Key Responsibilities

• Manage a caseload of homelessness cases and support clients into settled accommodation
• Assess housing and support needs and develop personalised housing plans
• Provide advice on housing options, including private renting and social housing
• Liaise with landlords and partner agencies to secure suitable accommodation
• Carry out interviews, home visits, and affordability assessments
• Make decisions in line with homelessness legislation and issue formal decision letters
• Maintain accurate case records and ensure compliance with policies and procedures

About You

• Strong understanding of homelessness legislation (Housing Act 1996 Part VII)
• Experience working with vulnerable clients in housing or a related field
• Excellent communication and interpersonal skills
• Ability to manage a busy caseload and meet deadlines
• Confident working with partners, landlords, and external agencies
• Good problem-solving and decision-making skills
• Full UK driving licence (required for visits)

4 DAYS IN THE OFFICE, WEDNESDAY WORK FROM HOME.

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