Job Summary
We’re looking for a dynamic and clinically credible Clinical Quality & Governance Manager to play a key role in shaping, driving, and embedding quality and safety across our Integrated Urgent Care (IUC) Division. You will be a visible and influential leader, working closely with the Divisional Quality Director to provide strategic oversight of quality systems, clinical governance, and improvement initiatives. You will lead incident management, clinical audits, and QI projects, ensuring patient care is consistently safe, responsive, and high quality. You will support and manage a team of Clinical Governance Officers and contribute to regional leadership, engaging internal colleagues and external stakeholders to promote continuous learning and improvement.
About Us
Integrated Care 24 (IC24) is a leading not‑for‑profit Social Enterprise providing innovative and patient‑focused urgent care services. Our mission is to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. We reinvest into people and services, fostering inclusion and belonging through Colleague Resource Groups such as Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident.
The Role
As Clinical Quality & Governance Manager, you will lead quality and safety initiatives across the IUC Division, provide strategic oversight of quality systems, lead a team of Clinical Governance Officers, and collaborate with regional leadership.
What You Need
- A clinical qualification and current NMC or HCPC registration
- Substantial experience in urgent, emergency, primary or secondary care settings
- A strong track record in clinical governance and quality improvement
- Experience managing complaints, incidents, and investigations using frameworks such as PSIRF
- Effective leadership and people management skills
- Confidence in engaging stakeholders at all levels, both internally and externally
- Excellent communication, negotiation and time management abilities
- Advanced Care Practitioner status and quality improvement training are desirable but not essential
What You’ll Get
- Up to £50,000 basic salary
- Flexible and hybrid working arrangements
- Generous annual leave entitlement (increasing with service)
- Learning and development opportunities
- Access to health and wellbeing initiatives including free 24/7 counselling support
- NHS Blue Light Discount Card
- Colleague recognition and reward schemes
- Access to NHS pension scheme or company pension
- The opportunity to make a real impact within a growing Social Enterprise
Person Specification
Essential: See “What You Need”. Desirable: See “What You Need”.
Disclosure and Barring Service Check
This position requires Disclosure to the Disclosure and Barring Service.
Certificate of Sponsorship
Applications requiring skilled‑worker sponsorship will be considered.
Employer Details
Integrated Care 24 Ltd, Ashford, Norwich or Ipswich, TN24 0GP.
Contact
Recruitment Partner: Lucy Jones, Lucy.Jones@ic24.nhs.uk
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