Customer Support Specialist

We are looking for a candidate to join our dynamic Climate Intelligence team, to provide ongoing support to our customers, building & strengthening existing relationships through the provision of exemplary customer service. Our delivery representatives are the bridge between sales and the technical specialists. This role will provide support for transitioning prospects into active users, often acting as a go-between the commercial and operations teams.

Where you will work

At Haskoning we are connecting the digital with the physical world at an ever-faster pace. In collaboration with our clients and partners, we use the latest digital technologies to translate data into insights and prospects. In this way we structurally support our clients in taking the next step in the continuous optimization and sustainability of their business operations. Our motto, also in the inevitable Digital Transformation: "Enhance Society Together!"

As part of the Delivery team within the Business Unit Software, you will provide a high level of customer support and onboarding experience to our customers. The Customer Success team consists of both support and consultant expertise so you will be working with a diverse and experienced team. You will interface with the customer and internally, with the commercial and technical teams to ensure smooth onboarding, delivery and support.

What you do as a Customer Support Specialist

• Respond to customer inquiries via email and in meetings – trouble shoot issues and provide clear, friendly solutions.
• Assessing and assisting with responses to customer data enquires. Tasks will include validating/verifying the data in GIS; producing maps to support our response; providing a primary response to customers on the results of the data query, and; developing and manging a query/response log;
• Compiling sample datasets or online/ API system trials for any prospective customer and assisting with data tests on our extensive product range, covering different territories and datasets;

• Liaising with customers regarding the technical details of sample datasets (formats, specifications, etc.) and data transition at the point of a new sale, and during update cycles;
• Providing high-level technical support to customers;
• Review customer queries and concerns and seek to improve the customer experience through ongoing customer satisfaction surveys.

What you bring

Ideally you will have experience in either a customer support or GIS/data role. We are looking for someone that can bring:

• Preferably Proven work experience in a customer success or similar role (Technical/Customer Support, GIS analyst).
• Experience working with brand image and promoting value through customer experience
• Ambition to develop ability to communicate and foster positive business relationships
• (Basic) technical skills required, as they relate to the use of the product or service
• Accountability and personal organisation are essential
• A relevant degree and background in GIS, data management, data analysis, geography, environmental science beneficial

What we offer you

Ambitious. Exciting. Lively. Collaborative. Dynamic. That’s how our colleagues describe our company. Want to contribute to enhancing society with your expertise? Be part of an open network where you’re connected with the brightest and smartest people and technologies? Join us!

You can look forward to growing your career in a dynamic workplace with development opportunities and support on your career path. We have flexible working models to ensure a balance of family and working life, including part time options. You can learn more about our benefits here.

Location:

Brighton

At Haskoning, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Our mission of "Enhancing Society Together" drives us to create an environment that embraces everyone’s unique background, identity, and perspective. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. We believe that diversity makes us stronger and that an inclusive culture gives everyone the opportunity to grow and contribute. Read more about our ED&I initiatives on our dedicated webpage.

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