OFFICE MANAGER

Main Responsibilities

• Operation and administration of the Business Management System with absolute attention to detail.
• Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to Service Master, post and emails.
• Customer Service – answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.
• Sales – answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
• Ensure teams are dispatched promptly at X am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.
• Record and balance customer payments each afternoon and prepare and deliver banking as required.
• Security – ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.
• GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.
• Filing to be completed weekly or quicker.
• Ensure laundry is processed promptly.
• Stock and maintain all necessary equipment, products, and supplies.
• Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.

ALSO

Customer Management to include:

• Scheduling the cleaning teams to ensure customer satisfaction Dealing promptly with complaints or breakages, Fulfil the customer quality check programme & loyalty programme, Ensuring customer requests for amendments to scheduling are dealt with promptly.
• Save costs to the business by arranging team travel in an effective manner and checking return times with routing plans.
• Payroll – prepare the figures and any other required information monthly and process the payroll and all associated tasks inc P60s P45s P11d and quarterly payment report for HMRC.
• Assist with credit control for outstanding payments – checking BMS report, chasing customers and referring any significant issues to the business owner.
• Purchasing – order stock and check it on delivery, order stationery and computer supplies as required.
• Cover for owner during her absence including quoting for new business if required.
• Oversee additional office staff and train as required to enable them to fulfil their role.

Must have

• Valid Basic DBS
• Full UK Driving Licence

If interested please apply below

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