Technical Events Manager (Contract)
Contract: Temporary / Contract
Location: United Kingdom, Nationwide with travel
Department: Technical Operations
Report to: Head of Event Delivery
Salary: DOE
About us
Boxbar Tech is the world's first automated self-service drinks solution able to dispense a full drinks menu. We are on a mission to reshape the landscape of bar service at events, venues and within the hospitality sector globally with our one-of-a-kind technology.
For events and venues grappling with unprecedented cost increases and operational inefficiencies, beverage service has never been more vital but at major events it remains defined by long queues, poor quality drinks and low customer satisfaction. We exist to solve this problem!
Our mission is to revolutionise the experience with innovation and a premium level of service that increases service speeds, efficiencies, profits and customer satisfaction levels for our partners. We are proud to work with major events, festivals, venues, sports clubs and hospitality organisations around the world including Live Nation, ASM Global, Oak View Group, LIV Golf, Diageo/Guinness, Levy, Sodexo, Peppermint, Freemans Event Partners, PSG, AEG Presents, Parklife Festival, London Stadium, Birmingham City FC, Ibiza Rocks, Co-op Live, Adelaide Oval and many more.
Job Summary
This role is to support Boxbar's automated self-service bar deliveries and events and venues nationwide and you may be expected to travel internationally if needed.
We will always try to deploy you geographically close to where you live. The role itself consists of client liaison prior to events, setting up the equipment, being onsite during events, training & supporting venue staff and completing event reports post event.
The role is for temporary evening and weekend work, with scope for it to develop into a full time position as the business continues to grow.
Responsibilities
- Proactive approach to understanding the event requirements
- Liaise with clients prior to event to confirm details
- Being on site to assist with delivery of machines
- Set up machines for events
- Training of venue staff on functionality of machines
- Maintaining functionality of machines changing parts when required
- Assisting with customer service
- Keeping Boxbar areas clean and tidy throughout the events
- Representing the company to the highest standards
- Breaking down of equipment post event
- Full cleandown of Boxbar allocated areas
- Supporting with loading and unloading of equipment pre and post event
- You may be required to support other departments within the company when needed
- Support in the warehouse to prepare machines before and after events
- Help develop and improve training documents
- Complete event reports to help assist with meetings post event, where we can make improvements in the future and to build a database for repeat events.
- Liaising and feeding back to other departments post event, such as marketing
- Scoping projects may be required ahead of time
- Training, liaising and booking contract staff
- Any associated calls and meetings ahead of events
- Reporting to Boxbar management and clients post event
- Organise relevant accreditation for events
- Feeding into the overall programmes and calendars internally
- Support in the continuation of sales/upselling and client success
Behaviour and Experience
- Hospitality background required
- Liaise with clients in a professional manner
- Strong communication skills
- Good understanding of tech
- Understanding of drinks dispense/cellar equipment would be a bonus
- Electrical knowledge would be a bonus
- Impeccable time keeping
- Ability to work alone under pressure
- Ability to write detailed reports of event operations
- Willing to travel
- Flexible working pattern, days, nights, weekend, bank holidays
- Patience and attention to detail
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