Process Transformation Project Manager
Contract - 12 months
Inside IR35
Hybrid working
£56 per hour / £445 per day
We are seeking a Process Transformation Project Manager to join a global marketing, sales, and business operations function within a large, international organisation. This division brings together teams across multiple regions, working collaboratively to deliver high-quality customer experiences across a range of products, services, and channels.
Operating within a global structure, the team balances local market needs with a broader international strategy, supporting initiatives across marketing, direct-to-consumer operations, partnerships, and service delivery.
About the Role
As part of a central portfolio management function, this role supports the delivery of strategic initiatives to ensure alignment, coordination, and effective execution across the organisation. Key focus areas include goal tracking, organisational alignment, knowledge management, process optimisation, and programme delivery.
This position sits within a project and programme management team and combines process analysis expertise with change management capabilities to drive sustainable transformation across complex business and system environments. The successful candidate will play a key role in analysing and improving cross-functional processes while ensuring successful adoption of new ways of working.
Working in a fast-paced and dynamic environment, you will collaborate with senior stakeholders and cross-functional teams on high-impact transformation initiatives requiring strong analytical thinking, discretion, and strategic influence.
Key Responsibilities
- Collaborate with subject matter experts to understand current processes and ensure redesigns align with system implementations, organisational goals, and business strategy
- Define project approach, including planning, deliverables, timelines, and dependency management to support successful delivery
- Develop and manage change management activities, including stakeholder impact assessments, communications, training plans, readiness assessments, and adoption tracking
- Facilitate workshops and stakeholder sessions to map impacts and drive alignment across teams
- Partner with senior stakeholders to support complex change discussions, providing clear insights and recommendations
- Produce and maintain key project documentation, including project plans, stakeholder analysis, reporting, process documentation, communication plans, testing plans, and change impact assessments
- Monitor post-implementation performance and feedback to identify opportunities for continuous improvement
- Handle sensitive information with a high level of professionalism and confidentiality
Requirements
- Minimum 7 years' experience in project management, process improvement, and change management
- Bachelor's degree in Business, Engineering, or a related discipline
- Professional certifications in project management (e.g. PMP, PRINCE2) and/or process improvement methodologies (e.g. Lean Six Sigma) are advantageous
- Proven experience delivering complex transformation initiatives within large or matrixed organisations
- Proficiency with process mapping, project management, and change management tools (e.g. Visio, Signavio, Wrike, MS Project, or similar)
- Experience with customer service or operational processes and enterprise systems (e.g. ERP platforms such as SAP) is desirable
- Strong analytical and problem-solving skills, with attention to detail
- Ability to combine data-driven insights with sound business judgement
- Excellent communication and stakeholder engagement skills, with the ability to influence at all levels
- Comfortable working independently and within global, cross-functional teams in fast-paced environments
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