Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots.
As a DC Operations Manager, you’ll be responsible for ensuring operational excellence within our Distribution Centres in Redruth, driving a continuous improvement culture and a safe, inclusive working environment. You’ll ensure that all picking, shipping and returns operations are carried out in line with customer and business expectations and in a safe and efficient manner.
With people at the core, this role requires a strong people manager who will work collaboratively with managers to develop high‑performing teams in line with our company values and policies. The DC Operations Manager’s aim is to engage, motivate, train, and develop our people so we may delight our customers through delivering excellence.
Please note this is a full‑time, permanent role primarily based at our Cornwall Distribution Centres in Redruth.
Responsibilities
- Overseeing the resource plan for the DC on a weekly basis, utilising forecasting tools in agreement with merchandising and the Senior Logistics Manager.
- Understanding and supporting long term resource requirements of the DC, proactively taking action to ensure resource is planned to meet output targets.
- Overseeing the managers regarding all picking, packing, and shipping operations, ensuring customer and business expectations are met and any risks are communicated to key stakeholders in a timely manner. Operational areas include, but aren’t limited to: wholesale, online, retail, employee orders and partner picks.
- Having a clear understanding of the ERP and shipping systems and ensuring that DC KPI’s are understood, monitored and met by all managers.
- Working alongside the DC HR Business Partner and managers to address any people concerns and providing relevant, up to date advice in line with our policies and procedures.
- Working alongside the Stock & Systems Manager to ensure effective planning and implementation for both new and existing partners, covering pick resources, booking processes, documentation requirements, and support for 3PL partners.
- Overseeing the returns processing operation for online customers, wholesale and eBay, ensuring customer and business expectations are met and communicating any risks to key stakeholders in a timely manner.
- Ensuring managers have a robust recruitment structure, induction plan and training plan in place which is adhered to and revised regularly.
- Role modelling behaviours to the wider Warehouse team and ensuring managers are supported in coaching individuals, improving processes, adopting safe working practices and adhering to company policy and procedures.
- Ensure there is a culture of succession planning, supporting managers to develop future leaders and multi‑skill their team to maximise efficiency and cross‑functionality of team members.
- Contributing to creating and recommending strategic plans and reviews to achieve operational objectives.
- Taking an active part in any relevant projects as necessary.
Skills & Qualifications
- Proven management experience in a logistics/distribution/warehouse environment.
- Experience in an Operations Manager role.
- Experience of managing and developing a team in order to maximise their input into the business.
- Knowledge of current HR legislation and employment law, and familiar with people processes such as investigations, disciplinary and capability reviews.
- Excellent organisation, planning and communication skills.
- Great attention to detail.
- Ability to work on multiple projects simultaneously.
- Detailed knowledge of Warehouse Management Systems.
- A L3 vocational management qualification at level 3, CIPD L3 qualified or working towards would be desirable.
- Approachable and open, firm but fair.
- Proactive.
- Ability to deal with change and ambiguity positively and professionally.
- Discreet when dealing with confidential and sensitive matters and information.
Benefits
- Salary: up to £48,000 depending on experience (Band 3)
- 34 days paid annual leave (including bank holidays), increasing with length of service
- Attractive 50% employee discount
- Flexible benefits allowance to personalise your benefits package
- Private Medical Scheme including 24/7 virtual GP
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support
- Pension plan with generous 7% employer contributions
- Life assurance programme
- Enhanced family leave policies
- Flexible working opportunities with our hybrid working approach
- Learning and Development opportunities
- Do Good Things with our two days per year paid volunteering opportunities
- Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network
- 100s of savings on top retailers and gym memberships through our discount hub
At Seasalt we have a brilliant team of people – they’re what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.
We aim to work flexibly where possible and value a range of perspectives – diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We’re happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk.
Closing date for applications is 14th April, however our roles can close earlier so we would recommend applying as soon as you are able.
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