Customer Experience & Continuous Improvement Lead

Company: Niyaa People
Apply for the Customer Experience & Continuous Improvement Lead
Location: Coventry
Job Description:

A leading housing association is seeking a Customer Excellence Manager to enhance customer experience and drive service improvements. This role involves leading a team, utilizing continuous improvement methodologies, and collaborating with operational teams to ensure effective service delivery. The ideal candidate has a track record in customer experience leadership and strong stakeholder management skills. Benefits include a competitive salary, flexible working arrangements, and opportunities for ongoing development.#J-18808-Ljbffr…

Posted: April 5th, 2026