Job Description
Position is open to internal candidates employed by LBB, employees of Barnet Education and Learning Service (BELS), and The Barnet Group. Applications from external candidates will not be considered.
About the Role
A Customer Support Advisor will work as part of Barnet’s Customer Support Team, supporting residents in an empathetic and holistic way by providing help and guidance required to access the services they need. The role is pivotal in providing thorough support to residents with complex needs, identifying and addressing challenges early to prevent crisis. You will be a team player working closely with other advisors, ensuring that our customer services remain inclusive to all.
Please click here to download the Job description for this role. (Right-click and select ‘Open in new tab’ so you can keep the job description open while completing your application)
About You
- Good experience in the public sector working in front‑line service delivery
- In‑depth knowledge of the services provided by the Council and a broad understanding of current issues
- Good experience of working in customer service delivery either face‑to‑face or on the telephone, dealing with the public directly
- Ability to work collaboratively amongst a range of council services and voluntary partners
- Ability to communicate appropriately and effectively with clarity both orally and in writing
- Team player, good IT skills, good time management
- Able and willing to be flexible and responsive in relation to working times, patterns and locations
What We Offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work‑life balance options may include hybrid working, flexitime, job share, home working, part‑time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well‑being training programmes including confidential employee assistance
How To Apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Karen, customer centre manager, 0208 359 4207.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures… (summary of checks)…
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part‑time, compressed hours, and hybrid working) and is committed to offering employees a healthy work‑life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to ensure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regrettably in this instance, you have not been shortlisted.
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