Building Services Contract Manager
M&E Service Provider – High Profile Account, London (West End). £65‑68k Salary with car allowance (£5,000), pension, health‑care and other benefits.
Our customer is a well‑established FM service provider operating in the UK and Europe. We are seeking a Contract / Operations Manager to join the team delivering M&E services on one of their long‑held accounts in Central London, close to Oxford Street. The role will manage planned and reactive maintenance of electrical, mechanical and general building services systems, lead a multi‑skilled engineering team, manage support staff and liaise with specialist contractors to deliver a 5* service. The package includes salary, car allowance, pension, healthcare and other standard benefits.
Day‑to‑Day Duties and Responsibilities
- Responsible and fully accountable for operational service delivery, financial management (P&L), people management, compliance and risk management.
- Delivery of contractual commitments and monthly, quarterly and annual reporting to the client.
- Delivery of internal monthly reporting and presenting to senior stakeholders.
- Evaluate applicable proposals and required changes to services, identifying financial, personnel and operational performance implications and improvements.
- Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability.
- Ensure succession planning arrangements are in place.
- Ensure business policies and processes are effectively communicated and implemented within the contract, focusing on QHSE, statutory legislation, Health & Wellbeing and DE&I.
- Engage executive involvement as needed to leverage the broader business to introduce new scope & business pricing, as part of delivering an integrated set of services.
- Direct management and engagement of preferred/approved supply chain.
- Set and support the overall strategic vision and deliver best‑in‑class operational service to enhance the workplace experience.
- Deliver complex projects and ensure successful delivery.
- Risk management – identify risk and adopt appropriate mitigation measures.
- Compliance management – ensure all activities comply with current statutory legislation.
While candidates do not need to be formally qualified in engineering it is preferable. Any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial/corporate services environment.
Person Specification
- Experience as an operational and service‑focused leader in a similar role.
- Possess solid understanding of contract commercials.
- Be innovative and have proven capabilities to develop & grow contracts / portfolio.
- Experience interfacing at all levels throughout an organisation.
- Able to command credibility and can influence a broad range of stakeholders.
- High level of personal credibility, customer relationship management, networking and interpersonal skills.
- Proven change management experience in the development & implementation of strategic plans.
- Exceptional collaboration and community building skills.
- Understanding of contracts and commercial models in the market.
- Understanding of industry knowledge and trends.
This is a long‑established account that the organisation has been running M&E services for for about ten years. It is a fast‑paced environment that requires working alongside the account manager to liaise with on‑site customers. The role will suit a focused and articulate individual who can deliver strong service, be reachable and accountable with regular meetings, and drive a positive culture for the site‑based team.
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