Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Tech & Services department!
Part of the Tech & Services (T&S) department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration, communication, and customer service excellence. The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business.
Success. The Softcat Way.
Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.
The CSI Manager operates as part of the Services Improvement team, working across Tech & Services to improve ways of working and service delivery aligned to the Service Portfolio, driving better outcomes for customers and the business. This role is responsible for turning insight and emerging improvement themes into prioritised, embedded change through collaboration and influence.
As the CSI Manager, you'll be responsible for:
- Delivering end to end improvements across Tech & Services, working with teams to improve ways of working and service delivery in line with the Service Portfolio.
- Lead the design and implementation of practical improvements, ensuring changes are adopted and embedded in day-to-day delivery.
- Collaborate with Service Owners, Operational, and Tech Tower teams to align improvement activity with service strategy, and the Tech & Services Service Portfolio.
- Facilitate and enable teams to manage their own improvements, helping teams build the capability, confidence, and tools to identify issues, prioritise improvement opportunities, and implement change themselves.
We'd love you to have:
- Experience working in complex, multi-team environments, leading initiatives that improve how services are delivered, how teams work together, or how outcomes are achieved.
- A strong understanding of continual service improvement (CSI), service management and service delivery, with the ability to adapt frameworks to suit the needs of the business where necessary.
- Experience turning insight and data into embedded change, designing and implementing initiatives that deliver lasting outcomes.
- Proven ability to work across teams and functions, building strong relationships and influencing without formal authority.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
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