Role Overview
Salary: Competitive plus benefits
Schedule: Site based – Monday to Friday, 8am-4pm with some flexibility
Location: Derby DE42 8AN
As a Business Support Administrator in our Serco Rail Technical Services team, you’ll help keep our operations running smoothly so colleagues can focus on creating impactful solutions for our customers and communities. Your work behind the scenes will support positive outcomes across the organisation and help drive opportunities for future growth.
Responsibilities
- Provide day‑to‑day administrative support to the Business Support Manager and leadership team, helping the business operate efficiently.
- Support business development and bidding activity, including coordinating documentation and assisting with tender submissions.
- Manage and maintain tender and procurement portals, monitoring opportunities and tracking submission deadlines.
- Assist with the preparation and formatting of bid documents, presentations, and supporting materials.
- Provide administrative support to marketing activities, including maintaining materials, supporting campaigns, and preparing promotional content.
- Maintain organised and accurate business records in line with company procedures.
- Welcome visitors and customers to the office, issuing passes and ensuring a positive and professional experience.
- Ensure the office environment is well‑maintained and stocked with essential supplies.
- Support internal communication and coordination, including managing the general enquiries inbox.
- Assist with ad hoc administrative tasks and projects across the business.
Qualifications
- Proven administrative experience within a professional office or business environment.
- Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.
- Experience supporting bids, tenders, or business development activities – Desirable.
- Confidence using procurement or tender portals, or a willingness to quickly learn new systems.
- Strong Microsoft Office skills, especially Word, Excel, PowerPoint and Outlook.
- A professional and welcoming approach when interacting with colleagues and external stakeholders.
- The ability to work independently as well as collaboratively as part of a team.
- A proactive, flexible approach and willingness to support a wide range of activities.
Benefits
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, including food, clothing, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Inclusive networks supporting collaboration, learning, and belonging for LGBTQIA+, women, parents, carers, people with disabilities, veterans and people from all cultural backgrounds
About Serco
At Serco, we are a team of 50,000 people delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
We encourage diversity, equity and inclusion. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. We support fair access to employment for people with unspent criminal convictions through our ‘Ban the Box’ pledge.
Application
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications and may bring the closing date forward – apply promptly to avoid disappointment.
For help with your application, contact 0345 010 4000.
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