The Role:
To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations.
Key Responsibilities:
- To review account profitability and support activities to increase margin and reduce cost
- Full ownership of the performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities
- To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews
- To support new projects and products from a commercial viewth>
- To ensure customer contracts are in place ensuring best in class commercial governance
- Managing and controlling finished goods and aged stocks
- To drive account profitability and margin improvement
- To help ensure quotes and prices are controlled and customers are given best in class responses.
- To ensure commercial issues are resolved in a timely manner
- To ensure key customers are provided KBI’s reports on a monthly basis
- To support sales in winning new business that can maximise margin at a site level
- Manage and control risk stocking
- Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division.
- Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments.
- Any other duties reasonably requested
Experience, skills, education and qualifications required:
- 3 years (small site) to 5 years (large site) of relevant sales management experience.
- Experience of a manufacturing environment.
- Budget management.
- Customer relations skills.
- Good knowledge of the business/manufacturing process/information systems.
- Product knowledge
- Numerical/Verbal reasoning skills at management norm (SHL).
Behaviours
- Analytical thinking
- Demonstrates sound judgement and ethical character
- Detailed
- Resilient
- Interpersonal effectiveness
- Results focused
- Concern for standards
- Desire for positive change
People Management
Leadership & Vision – Ability to inspire a team with a clear vision and purpose
Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly
Managing performance – Ability to monitor and evaluate performance and take appropriate action.
Communication – Ability to convey ideas and decisions to internal and external customers
Determination – Ability to overcome obstacles
Influence/Persuasiveness – Ability to influence and inspire others to act
As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team.
Managing the Business
Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time
Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results
Other requirements:
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions.
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