Deputy Manager

Overview

Deputy Manager – Jollyes Pets – Hartlepool. Salary £26,000 – £27,000 p.a. + bonus potential of £1-5k p.a.

Responsibilities

• Support the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
• Assist with ongoing growth initiatives and contribute to a culture that supports exceptional customer service and strong product knowledge.
• Lead by example creating an excellent culture and working environment for your team, demonstrating the company values: Genuine, Wise, Eager, Focused, Together.
• Ensure you and your team deliver exceptional customer service by providing a great shopping experience and maintaining strong pet and product knowledge (Training given).
• Deliver the highest standards of pet care and ensure the welfare of pets is a top priority, promoting responsible pet ownership.
• Be available to manage store operations in the Store Manager’s absence and assist with cover in other stores in the region when required; this may require out-of-hours work and travel as needed.

Requirements

• A passion for pets and people. Delighting customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, deputising for the Store Manager and taking a hands-on approach to daily business management.
• A team player who communicates effectively and can build high-performing and highly engaged teams.
• Proven track record in developing business performance and exceeding KPIs, while delivering high standards of store health & safety and legal compliance.
• Commercially aware with proactive planning and strong organisational skills.
• Own transport with a UK driving licence, as part of store management duties may require travel.
• Full-time, permanent position – 40 hours per week, 5 days out of 7.

About Jollyes & Benefits

Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o) and listed in the Sunday Times ‘Best Places to Work’. Accredited by RestLess as an age-inclusive employer and affiliated with the Pet Sustainability Coalition.

Benefits

• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Subject to pre-agreed measures.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (Employee 3%, Employer 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

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