We’re looking for a proactive, highly organised E‑commerce & Operations Manager to take full day‑to‑day management responsibility for a growing commercial furniture business supplying schools, colleges, universities, offices and hospitality across the UK.
This is a hands‑on, autonomous role for someone who can confidently run e‑commerce, operations, supplier relationships and commercial performance working closely with colleagues across our sister businesses and a wide network of UK manufacturers.
Key Responsibilities
- Manage the full daily operations of the business, from e‑commerce performance to fulfilment.
- Oversee product listings, pricing, specifications and lead times.
- Coordinate orders with multiple UK manufacturers (including made‑to‑order items).
- Manage logistics, deliveries, installations, returns and warranties.
- Track KPIs and drive continuous improvement across digital and operational processes.
- Liaise with internal teams and sister businesses to ensure smooth communication and alignment.
What we’re looking for
- A self‑starter who thrives with autonomy and responsibility.
- Highly organised, able to juggle multiple workflows and priorities.
- Excellent communicator, confident working across teams and with suppliers.
- Strong commercial awareness and attention to detail.
- Customer‑focused, solution‑driven and calm under pressure.
Experience & Qualifications
- A full, UK driving licence.
- Extensive experience in e‑commerce, operations or a combined commercial role.
- Experience managing suppliers or manufacturers.
- Background in furniture, interiors, manufacturing or similar (advantageous).
- Experience selling to schools, colleges and universities (advantageous).
- Experience in WooCommerce (advantageous).
- Experience in automating workflows (advantageous).
- Relevant qualifications in Business, Operations, Supply Chain, Marketing or E‑commerce are welcome but not essential.
Salary & Benefits
Competitive, depending on experience, plus the opportunity to shape and grow a key part of the business with real autonomy and impact.
How to apply
To apply for this role as E‑commerce & Operations Manager, please click apply online and upload an updated copy of your CV.
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