Service Support Manager Urgent and Intermediate Care
We are looking for an energetic and enthusiastic member of staff to join the Pembrokeshire Urgent and Intermediate Care Team. This is an exciting development opportunity to work in an operational role, with a forward-thinking team.
You will be working closely with the Clinical Lead Nurse Patient Flow, and Clinical Lead GP Intermediate & Urgent Primary Care to progress developments with our Porth Preseli model, including Hospital at Home.
Main duties of the job
The post holder will act as a key member of the Urgent and Intermediate Care team, supporting service development and operational management.
The post holder will operationally support the day-to-day running and service development of the Pembrokeshire Care Hub (Porth Preseli). This supports timely and effective patient access to urgent and intermediate care across the county.
To achieve this, the main duties will be to:
- Provide leadership and coordination for urgent response, care hub, community hospital beds, and patient flow.
- Deliver on key performance targets, quality, and safety standards.
- Drive service innovation using telehealth, telecare, and digital technologies.
- Represent the service at the county, Health Board, and national levels.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/04/2026
Person Specification
Qualifications and Knowledge
- Educated to Masters level or equivalent level of experience
- Completion of management or leadership development programme
- Project Management Qualification
Experience
- Familiar with the complexity of managing a multi-professional team
- Experience of managing and contributing to service improvement in a complex environment
- Experience of managing staff and working with staff trade unions/staff side representatives
- Experience of managing service change projects and coordinating and leading activities to achieve the service improvement
- Awareness of Intermediate Care Principles, Urgent Primary Care and Community nursing agenda
- Competent IT skills including Microsoft Word, Excel
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Budgetary management experience
- Ability to assess, analyse, collate and interpret highly complex managerial and patient data to inform decision making and planning for services
- Experience of system / process / communication systems
- An understanding of NHS/HB/ government policy
- Experience of working across a range of health care organisations
- Experience of working / supervising within a healthcare setting
Welsh Language Skills
- Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Delivery Manager, Proactive & Planned Care
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