Part‑Time Customer Service Advisor (Remote: 10 hrs/week)
Location
Greenford (10min walk from Perivale Station)
Schedule
Option 1: 3 days per week (Mon/Wed/Fri or Tues/Thurs/Sat) — 3.5 hours per day
About Us
We are a growing start‑up e‑commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support customer service operations.
Role Overview
We are seeking a Part‑Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will initially work on‑site at our warehouse office 3 days per week with the option to work remotely after probation.
This role is ideal for a recent graduate, student, or someone looking for flexible part‑time work in a dynamic and fast‑growing industry.
Key Responsibilities
- Respond to customer emails professionally and efficiently
- Answer customer calls and messages
- Reply to messages and posts on social media
- Respond to inquiries from our affiliates and clients
- Support the Founder with general administrative duties as required
Desired Skills & Experience
- Customer service experience is required
- Social media experience (TikTok, Instagram etc.) is a bonus
- Experience with Shopify is a bonus but not required
- Reliable, punctual, and able to work independently
- Excellent written and verbal English communication skills
- Interest in health & wellness, biohacking, or health trends is highly valued
- Comfortable working in a warehouse environment
- 10 hours per week
- 3 days per week (your choice of Mon/Wed/Fri or Tues/Thurs/Sat)
Why Join Us?
- Work in an exciting, rapidly growing wellness niche
- Supportive and relaxed work environment
- Flexibility suitable for students and graduates
- Opportunity to learn hands‑on e‑commerce skills directly with the Founder
- Potential to become a full‑time position
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