Business Support Team Manager – Adult Social Care
North Tyneside Council is seeking a Business Support Team Manager to lead our newly created Business Support Team within Adult Social Care. We are proud to support a CQC-rated GOOD Adult Social Care service, and this role will play a vital part in maintaining and strengthening this standard. As Business Support Team Manager, you will oversee the delivery of high‑quality administrative and business support functions across the service, including direct support to Heads of Service and the Senior Management Team. A key focus of the role will be driving process improvement and service development, particularly around the administration of Deprivation of Liberty Safeguards (DoLS) and wider Adult Social Care Service Provisioning. You will bring strong operational insight to help streamline systems, enhance compliance, and ensure consistent, effective support to both front‑line teams and senior leaders.
Key Responsibilities
- Lead, motivate, and develop a dedicated team
- Monitor and enhance performance while promoting staff well‑being
- Work collaboratively with colleagues across Adult Social Care and wider council services
- Provide proactive, reliable support to Heads of Service and the Senior Management Team
- Engage confidently with a wide range of internal and external stakeholders
- Monitor and enhance efficiency as part of the MTFP
- Contribute to a responsive, effective, and forward‑thinking service, with a strong focus on quality and continuous improvement
This is a fantastic opportunity to play a central role in shaping how we support, develop, and continually improve vital social care services in North Tyneside.
Our People First strategy
We are committed to creating a workplace that reflects the diverse communities we serve. Diversity, equity, and inclusion are fundamental to our success and the well‑being of our employees and residents. We foster an environment where everyone feels welcome, safe and valued. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant safeguarding policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business. Please indicate if you require a reasonable adjustment during the recruitment process or workplace; such request will not subject you to any form of discrimination.
Carbon Net‑Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency, setting a target to reduce the carbon footprint of the council’s operations by 50% by 2023 and align to the Government’s net zero target of 2050. This declaration sets the foundation for our commitment to a sustainable and resilient future for the borough.
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