An exciting opportunity has arisen for a dedicated Homecare Operations Manager in the Central, London area. In this role, you will be responsible for delivering high-quality client care, ensuring efficient service operations, and demonstrating strong organisational skills. This position is ideal for someone who is passionate about making a positive difference in people's lives
This is a high-quality home care service dedicated to helping individuals live independent and fulfilling lives in the comfort of their own homes. Services include short visits as well as 24-hour complex care and support.
Qualifications and Experience
NVQ/QCF Level 5 in Health & Social Care + Previous experience working in Domiciliary Care as a Manager or Operations Manager.
Key Responsibilities
- Working closely with the Registered Manager to ensure compliance with CQC regulations and quality assurance processes
- Conducting audits and oversight of service delivery, including care plans, medication, training, and health & safety documentation
- Building and maintaining strong, professional relationships with stakeholders, including service users, families, and healthcare professionals
- Participating in multi-disciplinary team (MDT) meetings and contributing to coordinated care planning
- Managing and overseeing complex care packages, including risk management and ongoing team support
- Handling safeguarding, complaints, and concerns, ensuring issues are addressed promptly and appropriately
- Supervising, appraising, and supporting team members, including reflective practice and performance development
- Supporting recruitment, induction, training, and development of staff to maintain high service standards
Preferred Skills and Experience
- Excellent IT skills and competency in Microsoft Office packages as well as databases, people rostering systems and electronic care plans where possible
- Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data
- Ability to work under pressure with changing demands that require you to be responsive and flexible
- Working knowledge of quality control procedures within the Health and Social Care Sector
- Excellent people skills with the ability to provide an exceptional level of service
Salary and Benefits
The successful Manager will receive an excellent salary of £75,000 per annum. This exciting position is a permanent full-time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
- 33 days Annual Leave (Including bank Holidays)
- Working with a well-established and hard-working team
- DBS Certificate paid for*
- Contributory Pension Scheme
- Annual Salary Review
- Discretionary annual bonus
- Comprehensive Induction Programme
- Refer a Friend Scheme
- Team Appreciation Days and company events
Reference ID: 7253
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV.
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