Residential Agency – Property Manager
JLL Supports The Whole You, Personally And Professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
As a Property Manager, your main focus is on delivering a customer‑centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunity for JLL.
Responsibilities
- Managing a portfolio of circa 140 properties
- Providing an advisory, forward‑thinking, and bespoke service to our clients to ensure retention rates remain high
- Seek opportunities to increase revenue, through offering clients’ additional services, cross selling JLLs services or seeking additional instructions from existing clients
- Taking initiative in resolving client issues and being proactive in keeping on top workload
- Ensure KPI’s and deadlines are met
- Ensuring Landlords are compliant with legislation and contractual obligations
- Adhere to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)
- Following procedures to ensure service standards are consistent
- Arranging repairs and maintenance within a reasonable timeframe
- Handing the end of tenancy process, arranging check out inspections and manging the deposit return process. Ensuring all pre‑tenancy works and pre‑tenancy cleans are completed for all new tenancies
- 3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
- Consistent CRM dashboard management in line with KPIs
- Dealing with insurance claims in a timely manner
Required Skills and Experience
- 2+ years property management experience
- Confident liaising with clients via phone, email and letter
- Out of the box thinking and pro‑active approach
- Ability to manage difficult clients with a calm and proactive attitude
- Have an appetite to learn and develop their career
- Ability to work under pressure with a degree of flexibility and to take control of own workload
- Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
- Excellent organisational and IT skills
- ARLA qualified
Behaviours
- Agile
- Trustworthy
- Courageous
- Good problem solver
- Positive and ‘can do’ attitude
- Good team player
About JLL
We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real‑estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognised with awards for our success by organisations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.
Seniority level
Associate
Employment type
Full‑time
Job function
Sales and Management
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