Customer Service Team Lead — Hybrid, Coaching & Growth

Company: Capital on Tap
Apply for the Customer Service Team Lead — Hybrid, Coaching & Growth
Location: Cardiff
Job Description:

A leading fintech company in Cardiff is seeking a Team Lead to drive performance and development in the customer service team. This hybrid role requires managing a team of agents, supporting departmental improvements, and fostering a supportive culture. Candidates should possess strong leadership qualities, contact center experience, and a passion for coaching. Benefits include private healthcare, a pension scheme, and a dog-friendly office.#J-18808-Ljbffr…

Posted: April 5th, 2026