Customer Success Executive

Greenbank Recycling Solutions was founded witha clear purpose, to help businesses manage recycling more efficiently while improving overall company performance.

From the beginning, the company has focused on delivering practical, reliable recycling solutions that make a real difference to commercial and industrial operations. By combining industry expertise with high-quality equipment and responsive customer support, Greenbank has built a reputation as a trusted partner for organisations looking to reduce recycling costs, increase recycling rates, and operate more sustainably.

Key Responsibilities

• Responsible for managing a portfolio of key accounts, building relationships with key contacts and stakeholders, to develop future opportunities.
• Responsible for developing relationships by finding new contacts at a regional and national level and introducing yourself.
• Proactively set account plans in place to drive regular communication and involvement in resolving any queries or issues the client may have.
• Attending project, planning and account review meetings (via Zoom/Teams and on site when required), Monthly & Quarterly with the relevant accounts.
• Participate in team meetings with your peers, daily, and monthly and report on all areas of key accounts internally.
• Generate activity to drive engagement with customers and grow engagement.
• Hold a key stakeholder relationship with marketing to ensure regular e-marketing campaigns support your tactical direction for all key accounts.
• Developing new business and growth within each of your accounts.
• Take an initiative to look at opportunities to improve the customer service experience.
• Achieving growth targets and KPI’s in line with the business objectives.
• To read, generate and present statistical data in order to show progress with clients.
• All responsibilities will be reviewed as required with business growth, some additional duties may be required from time to time.
• Keep Salesforce up to date and accurate for all sales activity.
• Deliver personal KPI’s and revenue targets to achieve the overall business goal.
• Achieve growth targets for each key accounts suitable and achievable.
• Attend a minimum requirement of virtual meetings with key accounts per week, and achieve a KPI of telephone calling to suit.
• Provide a report every month for all sales activity conducted and share successes and results.
• Support business development and the lead generation processes in place.
• Where applicable, conduct any business development calls to generate pipeline opportunities.
• Always show value and proven cost analysis to clients where required.
• Share best practice and knowledge at all times with the team.

Hours of Operation

• Internally based at Middlesbrough, with occasional travel to meet clients.

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