About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs. We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimisation and trade advice, we make cross‑border trade easier and more predictable.
We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. This has led to clear productivity gains, especially in the UK.
Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations slow businesses down, so CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done. This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
Operations Manager – Dover Office
We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department’s structure and processes to align with our business goals.
Key Responsibilities
- Lead and manage the department to ensure efficient operations
- Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities
- Drive initiatives to enhance the knowledge base within the teams
- Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems
- Provide line management for specialists and team leaders, aligning on key objectives to mentor staff department‑wide
- Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets
- Oversee departmental systems automation to enhance efficiency and accuracy
- Establish and maintain operational customer relationships with new and existing clients
- Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on‑call TL rota
Requirements
Qualifications
- Good level of numeracy and literacy to confidently present to colleagues
- Relevant industry qualifications
Experience
- 3+ years experience
- Proven experience as an operations manager, ideally in the Dover port area
Knowledge
- Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite
- Use and understanding of port linked inventory systems + GVMS
Skills
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Detail‑oriented with a commitment to accuracy
- Ability to work independently and as part of a team
- Customer‑focused mindset and dedication to providing exceptional service
- Proactive and confident
- Completes personal goals (agreed with line manager)
- Relevant industry qualifications
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