Location:Birmingham-Hybrid working 3 days per week in office
Reports to:Client Services Executive Team Manager
SMCR Function:Conduct
Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm,Nordic Capital,we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible.
What’son offer at Ascot Lloyd?
- Skillsaccelerator:Ascot Lloydcounts asone of the UK’s fastest-growing national firms. A chance to work autonomously andstrive forexcellencein a high growth environment.
- Support to Succeed:investment long term in your personal and professional growth through our in-house Learning and Development Portal, tailored training plans, sponsorship of professional memberships, and supported study & leave!
- Benefits:acorporatepension, private medical, life assurance,critical illness cover, electric car salary sacrificeand paid time off for celebrations and volunteering,discounted Ascot Lloyd Financial advice for employees,enhanced parental leave—plusfunperksto help you thrive at work and beyond!
- Recognition:apackage that includes performance bonuses and long-term incentives, giving you flexibility to balance work and life. We celebrate your commitment with length-of-service and values recognition awards. At Ascot Lloyd,we’reproud to make a positive impact through our ESG initiatives—whetherit’svolunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges.
Join a company where your success and community spirit truly matter.Apply todaytoAscot Lloyd!
What doesClient ServicesExecutivelook like at Ascot Lloyd?
We have a team of 8 Client service Executives who work in a busy environment, working 35 hours a week between 9am and5pm Monday to Friday.The CSE team are extremely supportive andhavevast amount of knowledge that will help to integrate you into the role.
With ongoing Training and Coaching by the Senior CSE & Manager.You will workalongside FinancialAdvisers to help them to service their client’s needs.
Your impact onstakeholders:
- Make your markby building relationships with clients with a view to create business opportunities and support business growth
- Transform livesbybeing part of a firm providingholistic financial adviceprocessthat helps clients realise their goals and secure their futures.
- Build lasting partnershipsbyregular contact calls to AL clients (Inbound & Outbound), with a view to building relationships and ultimately securing client commitment to AL. Provide an efficient inbound/outbound call service to the Ascot Lloyd clients, taking ownership of the client journey and providing suitable outcomes including efficient handover to the relevant departments
- Sparkcollaborationby liaising closely with Financial Advisersand internal stakeholderstobest serve ourclientele.
- Driveexcellencebymeeting personal referral targets with a view to providing fee generating referrals to other parts of the business supporting business growth.
- Support simplificationof client communication and encourage digital interaction through promotion of theAL online accountwith all clients.
- Maintain complianceby ensuringaccuratecollation of client information andmaintainup to date client records, enabling ease of ongoing client communication and meeting GDPR requirements. Ensure effective storage of all client documentation in line with GDPR. Ensure youoperatewithin the AML requirements. Facilitate and process simple investments (non-advised top ups) and withdrawals, ensuring theappropriate nonadvisedprocess letter is produced in line with AL compliance process
Whatyou’llbring to the position
- Drive and ability to plan, prioritise and manage workloads
- Ability to follow processes and procedures in a compliant manner
- A collaborative individual who thrives in a team environment.
- Exceptional integrity and interpersonal communication skills both internally and externally.
- Confident with back-office systems and meticulous in your attention to detailwith keeping records.
- At least 2 years of relevant experience with a broad pensions & investment knowledge.
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