Event Operations Manager

Company Description Searcys are looking for a Event Operations Manager, to work in our prestigious venue 116 Pall Mall – Institute of Directors. As the Events Operations Manager you will ensure the smooth running of the day to day events within the venue. 116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion; This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.  As an Event Operations Manager you will receive the following industry leading benefits: 50% discount across Searcys venues Enrolment into the Searcys pension scheme Up to 38 days annual leave (dependant on job role) Access to everyday discounts and communication portal Employee assistance programme Enrolment into Searcys Champagne School Meals provided on shift when working within one of our venue. Your birthday off to celebrate in style A day off to volunteer / give back to the charity of your choice Job Description Job Type: Full Time Mostly Monday to Friday  Salary up to £45k Yearly Including Tronc  To assist the Deputy General delivering a seamless service to all areas, with the primary focus in the Events Department.  Key Duties and Responsibilities:  To plan, organise and deliver a successful operation of all events in the Events  Department  To liaise with all relevant departments, including kitchen, reception, events, and sales  to deliver a service that meets and exceeds the client expectations  Brief the events team on all aspects of the business and to oversee the running of all  events, workings lunches, dinners, and drinks receptions  To greet clients upon arrival making sure the event is set up as per their requirements,  ensuring that any relevant day changes are passed on to the team  To liaise with key stakeholders to ensure the provision of food and service is  consistent and in line with Searcys standards   To manage the event managers/supervisors and liaise with them daily, regarding  business levels, service standards and allocation of staff   To lead the development of the events team, making sure standards are adhered to as  well as striving for continuous improvement of the SOPs for the department  To train or provide training to the team, ensuring they operate in accordance with the  department standards including any casual labour/agency that may be required.   To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file   To deal effectively and courteously with customer complaints, and to refer them to the  line manager if required   To carry out regular checks of the events areas for maintenance, housekeeping and  other health and safety issues and to report it to the relevant departments as well as  the Senior Operation Manager   To ensure in house accounting policies are adhered to and to monitor beverage  consumption control, overseeing bi-weekly and monthly stock takes  Responsible for the operations rota, ensuring a correct tracking of labour costs is in  place   Monitor agency staff bookings and cost, ensuring that time sheets are filled correctly  and processed for payment  To ensure the team adhere to the Searcys cash handling and cashing up procedures  and that any discrepancies are reported to the line manager  Responsible for the department’s recruitment   To ensure all Searcy’s personnel procedures, including probationary periods,  disciplinary and grievance are always followed  To comply with all legal requirements with reference to (but not exclusively) fire  regulations, security, licence requirements and any Local Authority or Client  stipulations  To ensure that all legislative and Government guidelines are adhered to, including  (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the  COSHH regulations, etc. within the areas of responsibility  Responsible for the constant Innovation and development of the operations departmen Qualifications  Excellent product knowledge (food/beverage)  Experience in running large events, dinners  Strong business acumen  Leads by example by acting professional at all times   Excellent communication skills   Takes initiative and leads innovation and keep abreast with current trends in the  market.  Supportive / Team player  Financially astute   Strong presentation skills   Experience in managing and leading a team  Excellent customer care skills  Strong innovative skill Additional Information Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International. Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success. If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!…