**Additional Information**
**Job Number** 26041097
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (https://www.google.com/maps?q=W%20Edinburgh%2C%201%20St%20James%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH1%203AX)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**W Edinburgh is hiring a Whatever/Whenever Agent to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted u201cScottish Hotel of the Year 2025u201d award, now is the perfect time to join the team and take your career to the next level.**
**ABOUT THE BRAND**
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
**ABOUT THE ROLE**
Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guestu2019s experience, answering the telephone and assisting them with any requests they have.
As Whatever/Whenever Agent, key aspects of your role will include:
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension Receive, record, and relay messages accurately Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features, property amenities, and local areas of interest Process room service orders, answer questions on menu selection and record transactions in point-of-sale system Assist guests with accessing internet and guestroom entertainment Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success
Our ideal Whatever/Whenever Agent is someone who has:
Confidence interacting with guests via telephone and chat services Good communication skills u2013 both written and verbal English Multi-tasking skills Comfortable using computers and systems The ability to work in a team A positive mindset A genuine passion for working in hospitality
In return for your hard work, we give you:
World class training and development, including leadership development Unlimited career opportunities (internationally and locally) Wellness and mental health programmes Discounted accommodation, food and beverage in over 9,000 hotels all over the world! Discounts for your friends and family Specially curated discounts in thousands of shops
**ABOUT THE PROPERTY**
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Whatever/Whenever Agent today!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….