Location: Birmingham (In-Office Initially, Hybrid after Probation)
Before applying for this role, please read the following information about this opportunity found below.
Start Date: ASAP
Network IT are supporting a growing organisation who are currently going through a busy merger period and require a Senior Support Analyst to join their team on a permanent basis.
The role is based on-site for the first 3 months, with the option to work 2 days from home thereafter.
The Role
You’ll be providing hands‑on 1st and 2nd line support in a fast‑paced environment, covering everything from laptop reassignments and device setup through to Windows, Intune and O365 administration. This is a team where everyone mucks in, so they’re looking for someone reliable, approachable, and happy to support colleagues however needed.
Key Responsibilities
- Provide 1st/2nd line support across the organisation.
- Windows 11 support, including migration and administration.
- Manage and support Intune and Autopilot deployments.
- Hands‑on laptop/desktop support, including reassignments and physical device tasks.
- Work collaboratively with the wider IT team during a busy period of organisational change.
What We’re Looking For
- Strong 1st/2nd line support background.
- Experience with Windows 11, Intune, Autopilot and Office 365.
- Someone friendly, steady and team‑focused.
- Comfortable in a busy, dynamic environment. xwzovoh
- Willingness to handle general IT support tasks as needed.
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