Senior Account Manager

We are looking for a Senior Account Manager to join our London office.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Summary of some of the main (not all) duties can be found below:

Team Management

• Manage your team to achieve executive targets, agreed KPIs and objectives
• Manage your team workload to make sure that it is appropriately allocated and prioritised in a fair and consistent manner
• Manage your team’s absence including illness and requests for leave
• Liaise with the Associate Director and other Senior Account Managers to ensure adequate resource during periods of unplanned absence
• Ensure your client services team follows and adheres to agreed process and procedures
• To liaise and work with Associate Director and Senior Account Managers to ensure agreed procedures are efficient and fit for purpose
• Review management information and reports as necessary, ensuring that the appropriate action is taken
• Advise line manager of any current, potential, or perceived problems with insurer markets or service providers

Commercial Broking

• Interaction with prospects and clients to collect and collate information in respect of new business enquiries, renewals and mid-term adjustments
• Preparation of presentations and submissions to insurers
• Negotiate policy terms, conditions, premium, and income
• Review market results, analyse information gathered and undertake sufficient research, to make suitable insurer and product recommendations and demonstrate competency by explaining the extent of cover
• Production and presentation of client reports for new business quotation and renewal terms
• Provide advice to clients and prospects on an ongoing basis in respect of current insurance policies and additional insurance products for consideration
• Arrange cover to comply with the client instructions
• Process new business, renewal and mid-term adjustments efficiently, effectively and in accordance with FCA and Thomas, Carroll procedures
• Check all documentation for accuracy before issuing to clients or appropriate parties
• Debt management work to ensure premiums and fees are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debts
• Maintain accurate client and prospect records
• Build good working relationships xwzovoh with insurers, clients and prospects
• Assist colleagues in the completion of their duties

Skills & Job Requirements

• Team Management and Leadership experience essential
• Diploma (Dip CII) or Advanced Diploma (ACII) qualified, or working towards completion strongly preferred
• Commercial Broking Insurance experience essential
• Excellent interpersonal skills
• Detail oriented
• Strong organisational skills
• Excellent customer service
• An effective team player

Job Type & Working Hours

• Location: London
• Full-time, 35 hours per week
• 9am to 5pm, Monday to Friday.
• Salary dependent on experience

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