Temp Customer Service / Call Centre Advisor

Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts):8:00am – 4:15pm9:45am – 6:00pm11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environmentRespond to customer complaints and queries via phone and emailInvestigate complaints thoroughly and provide clear, professional resolutionsDe-escalate challenging situations with empathy and professionalismAccurately log all interactions and maintain detailed case notes on internal systemsMeet performance targets including response times, quality standards, and SLAsEscalate complex or high-risk complaints where necessaryWork collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required Previous experience in a fast-paced call centre environmentProven experience handling customer complaints and escalationsConfident managing high volumes of calls and email correspondenceStrong written and verbal communication skillsExcellent problem-solving and conflict resolution abilitiesResilient, calm under pressure, and customer-focusedGood IT skills and experience using CRM or case management systemsFlexible to work rotational shifts and 1 in 3 weekends What’s on Offer £12.71 per hourHybrid working modelStructured shift rotaSupportive team environmentOngoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you….