General Manager
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Location: National Railway Museum, YorkSalary: Up to £55,000 per yearContract Type: Full-Time, Permanent, 5 over 7 days
Are you ready to take the lead at the world’s largest railway museum? We’re seeking a driven and people-focused General Manager to oversee the catering and hospitality operations at the National Railway Museum in York. This is an exceptional opportunity to make a lasting impact within a world‑class institution that attracts visitors from across the globe.
Key Responsibilities
- Lead and manage all catering and hospitality operations across café, retail, conference and events sites, ensuring consistently high standards of service.
- Build and maintain strong relationships with museum stakeholders, responding to feedback and ensuring client satisfaction.
- Oversee budgets, costs, and staffing levels to achieve commercial targets and operational efficiency.
- Ensure full compliance with Health & Safety regulations, implementing policies and training to maintain a safe working environment.
- Develop and motivate a high-performing team, supporting training, appraisals, and career progression.
- Support strategic initiatives, aligning hospitality operations with organisational goals.
Qualifications
- At least 2 years’ General Manager experience (or equivalent), ideally in visitor attractions with a mix of conference, events, café, and retail operations.
- Proven ability to oversee large café and retail sites, delivering excellent service and commercial performance.
- Strong financial and commercial acumen, with experience managing budgets, costs, and staffing.
- Excellent team leadership skills, including training, development, and motivation of staff.
- Strong communication and stakeholder management skills, able to build relationships and respond to client needs.
- A passion for food, service, and customer experience, with attention to detail and a commitment to operational excellence.
- Ability to adapt to change and support strategic initiatives, including expansion programmes and site refurbishments.
Benefits
- 25 days annual leave plus bank holidays
- Free meals on duty
- Free on-site parking
- Discretionary General Manager bonus scheme
- Exclusive travel discounts
- Access to wellness, mindfulness, and fitness classes
- Digital GP services for you and your family
- Up to 44% off cinema tickets
- Contributory pension scheme
- Career Pathways and MyLearning development programmes
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. xwzovoh We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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