Location: Field-based across the South East England (schools, homes & community settings)
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Employment: Full-time, Permanent
Reports to: Operations / Business Development Lead
About Us
We’re a small, passionate and fast-growing company dedicated to delivering exceptional customer experiences and specialist seating solutions that genuinely improve quality of life. Our work is grounded in integrity, person-centred service and long-term partnership with families, carers and healthcare teams.
We also believe careers should never have ceilings. If you aspire to grow, whether into clinical leadership, training, product expertise, sales management or a new path we design collaboratively, we will actively support and invest in your progression.
Role Overview
This hybrid role combines assessment, training, customer support, territory management and consultative sales, with a practical hands-on element. You will assess clients, recommend specialist seating solutions, and also be responsible for installing, adjusting and maintaining the equipment you prescribe.
You’ll be the key contact for your region, ensuring clients receive an excellent service throughout the full product lifecycle, from assessment to installation to troubleshooting and repairs.
Key ResponsibilitiesField Assessments & Customer Support
- Carry out person-centred seating and postural assessments in homes, schools, clinics and community sites
- Identify needs and recommend appropriate seating and positioning solutions
- Produce accurate assessment reports, quotations and case documentation
- Provide empathetic, professional support to clients, families and carers
- Install and set up specialist seating equipment you have assessed for, ensuring correct fit, safety and comfort
- Adjust, modify and fine-tune equipment during and after installation as required
- Provide basic maintenance, troubleshooting and on-site repairs when customers experience issues
- Liaise with operations and manufacturing teams for escalated or complex repairs
- Ensure equipment is left safe, fully functional and compliant with manufacturer guidelines
Training & Relationship Building
- Deliver training sessions and product demonstrations to clinicians, school staff, carers and families
- Build trust-based relationships with prescribers, therapists and local care networks
- Support referral pathways and work collaboratively across your region
Territory, Sales & Diary Management
- Manage your own diary, travel, stock, equipment and follow-up schedules
- Maintain accurate CRM notes and follow up on all assessments, quotes and opportunities
- Drive commercial growth in your region with a consultative, ethical and customer-first approach
- Provide insight and feedback on product performance and client needs
Person Specification
- Strong communication and interpersonal skills, with confidence around children and young people
- Practical mindset – comfortable using tools, making adjustments and learning basic repairs
- Person-centred, empathetic and passionate about supporting vulnerable people
- Excellent organisation and independence in managing a busy field-based diary
- Full UK driving licence + willingness to travel across the South East
- Comfortable with basic IT (email, CRM, reporting)
- Experience in specialist seating, mobility equipment, assistive technology or related healthcare areas
- Background in field-based roles, product demonstrations, sales or training delivery
- Experience working within MDT or SEN environments
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What We Offer
- Competitive base salary + uncapped commission
- A purpose-driven role creating meaningful outcomes for children and adults
- All tools of the trade provided: laptop, phone, equipment and travel support
- Comprehensive training across assessments, products, repairs and customer care
- Genuine long-term progression with no cap on how far you can grow
How to Apply
- Please send your CV and a short covering note outlining your interest in the role and your motivation for improving seating outcomes for clients.
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