Technical support – 2nd line – Temporary Location :Eastleigh / Southampton (Hybrid)Hours:
- Rotating shift pattern: 4 days on / 4 days off
- Coverage Monday to Sunday, 06:00 – 23:00
- Current shifts:
- 7:00am – 7:00pm
- 8:00am – 8:00pm
- 9:00am – 9:00pm
Duration: This is an ongoing positionSalary:£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client’s POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.Key Responsibilities
- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
Required Skills & Experience
- 18 months -2+ years’ experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
Desirable
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment…