Import Operations Manager

A client of ours in the Basildon area are recruiting an Import Operations Manager to join their team. This is a full-time permanent position working Monday – Friday 9.00am – 5.30pm and paying 45,000 – 48,000 per annum depending on experience.

Key Duties include but are not limited to:

• Lead and manage the Import Operations team including managing annual leave and monitoring performance.
• Oversee trailer arrivals, inbound planning, documentation flow, and coordination with internal departments.
• Drive high standards of customer service.
• Manage daily workflow, task allocation, and staffing levels across both teams.
• Ensure departmental processes are followed and updated where required.
• Monitor and manage departmental budgets, margins, and cost controls to support profitability targets.
• Ensure accurate invoicing, quote sheets, import spreadsheets, and financial reporting.
• Identify opportunities to improve margin performance and provide regular performance updates to senior managers.
• Oversee the offshore Customs Processing Team.
• Maintain a working knowledge of customs regulations, laws, procedures, tariff classifications, and duty/VAT principles, ensuring all changes are communicated effectively to the team.
• Complete and oversee import and export customs declarations for air, sea, and road freight.
• Ensure accurate tariff classifications, duty/VAT calculations, and documentation is in place at all time.
• Handle enquiries regarding customs procedures, tariff classifications, duty rates, and documentation requirements
• Support the development of the Internal UK Import and Export business.
• Ensure data accuracy across customs systems and maintain readiness for HMRC audits.
• Ensure all shipment documentation is created, maintained, and stored correctly throughout the lifecycle.
• Identify and mitigate operational and internal customs-related risks.
• Ensure compliance with company policies, HMRC requirements, and industry standards

Skills and Experience required to be considered for this Import Operations Manager position:

• Experience in import operations within logistics distribution and supply chain, ideally focused on European road freight.
• Strong understanding of operational workflows
• Proven ability to lead and manage teams
• High level of commercial awareness
• Working knowledge of customs procedures, tariff classifications, and duty/VAT principles including documentation requirements.
• Experience liaising with overseas agents and coordinating international shipments.
• Ability to identify operational risks and maintain compliance with HMRC and company policies.

If you feel like you meet the above criteria & would like to be considered for this Import Operations Manager position, please apply with your CV. #officejobs

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