Technical Support Advisor

• Brook Street is working with a leading Belper based boiler company looking for experienced Technical Customer Service Advisors to join their team offering best in class service to their customer base.

  Location: Belper – office based role

  Start date 5th May, immediate interviews available

  Hours of Work:

  • Full-time: 39.5 hours per week.
  • Shift Pattern:
  • Monday to Friday: Between 8am – 6pm
  • Saturday: 9am – 12pm

  Key Responsibilities:

  • Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
  • Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
  • Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
  • Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

  Minimum Requirements:

  • Proven customer service experience.
  • GCSE Grade 4 or equivalent in English.
  • Good knowledge of Microsoft applications and web-based platforms.
  • Previous contact centre experience is preferred but not essential.

  Rewards and Benefits:

  • Comprehensive Training: 4-week training program to ensure you’re fully equipped for the role.
  • Annual Bonus: A bonus scheme based on performance.
  • Annual Leave: 25 days of annual leave. Bank holidays may require work, but you’ll receive a day in lieu.
  • Pension Scheme: Company contributes 7%, and employees pay 1%.
  • Employee Assistance Programme: Support for personal and professional matters.
  • Health Benefits: Free flu jabs and eye tests.
  • On-Site Amenities: Subsidised bistro and coffee shop.
  • Employee Benefits Hub: Access to additional discounts and offers.

  This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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