Role PurposeReporting directly to the senior management team, you will be responsible for the efficient operation of the service department. This role involves managing service staff, maintaining strong customer relationships, and ensuring departmental profitability, while facilitating effective communication between management, customers, and technicians.Key ResponsibilitiesOversee and manage the day-to-day operations of the service departmentDirect, mentor, and supervise the work of service techniciansMaintain effective communication with customers, ensuring high levels of service and satisfactionMonitor departmental performance, including profit/loss, KPIs, and warranty complianceManage staff matters confidently, in line with company proceduresOrganise workflow and allocate resources efficiently to meet departmental goalsProactively identify and solve operational challengesCommunicate effectively with all levels of the businessMaintain discretion when handling confidential informationSet realistic expectations with customers and manage service delivery commitmentsWork autonomously and use initiative to drive continuous improvementMaintain a professional appearance and ensure a safe, organised working environmentSkills & Experience RequiredStrong knowledge of the construction engineering sector; familiarity with brands such as Merlo, Hyundai, Bomag, Thwaites, or equivalent is advantageousPrevious experience in a management or supervisory role within a busy service environmentProven ability to lead, motivate, and mentor a technical teamExperience managing departmental KPIs, budgets, and warranty systemsExcellent verbal and written communication skills, including dealing diplomatically with customers under pressureHighly organised with the ability to multitask efficientlyProactive, methodical approach to problem-solvingAbility to maintain confidentiality and act with discretionStrong interpersonal skills and the ability to work independentlyGood general level of health and fitness for a customer-facing roleProfessional appearance and presentationTo apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below.
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