Senior Customer Service RepresentativeBuckingham | Full-Time | £35,000-£45,000
Join a Growing Family Business Making Safety Simple
A well-established, family-run SME in the safety and workwear sector is seeking a Senior Customer Service Representative to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputation for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow.
The Role
This is an excellent opportunity for an experienced customer service professional ready to take the next step in their career. You will be a senior figure within the team—supporting day-to-day operations, handling more complex enquiries, and gradually taking on leadership responsibilities.
You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience.
Key Responsibilities
Act as a senior point of contact for customer queries and escalationsSupport and mentor team members (2 1 on-shore and 2 off-shore)Monitor daily workloads and assist in allocating tasks to meet service levelsDemonstrate and promote high standards of customer serviceCollaborate with Operations and Purchasing to act on feedback and drive improvementsTake ownership of key processes including:Order processingReturnsQuotationsDelivery escalationsDevelopment Opportunity
This role is designed with progression in mind. As you develop, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position.
Requirements
A minimum of three years’ experience in customer serviceA confident communicator with a proactive, solutions-focused approachStrong organisational skills and the ability to manage competing prioritiesAn interest in developing leadership and management capabilityA strong sense of ownership for the customer experience and continuous improvement Benefits
Salary of £35,000 – £45,000 per annumFree daily lunchesProfit share bonus schemeHealth coverFree EV charging pointsAn excellent working environment within a supportive and growing business Why This Role Is Attractive
Be part of a close-knit, family-run business where your contribution is recognisedClear opportunity for career progression into a leadership roleWork for a company with a strong reputation in safety and complianceA collaborative environment where ideas are valued and implemented This is an excellent opportunity for a customer service professional looking to develop their career and move into a leadership role.
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