Resident Liaison Officer

Responsibilities

As the Senior Resident Liaison Officer as well as leading the team you will also demonstrate a caring nature to residents during major works, implement and monitor processes and procedures, assist the customer care manager and social value team, ensure relevant communication packs are set up for new contract and be confident following procedures using EMS and Field View.

Qualifications

• Previous resident liaison experience within the construction /social housing sector preferred
• Previous experience within a customer service‑based role
• Reasonable understanding of construction in social housing
• Experience of investigating and resolving claims/complaints
• Presentation skills
• Computer literate in MS office
• Current and valid UK driving license

Salary & Benefits

• Salary: £28k based on 40hr week + Car, Fuel card & Benefits
• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programme

About the Client

Our Client is a key provider of energy, services and regeneration in the UK & Ireland. They deliver flexible, renewable electricity generation and clean, affordable energy supply to businesses of all sizes in the UK.

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